Request A Replacement
Damaged, faulty, wrong or missing? Tell us here and we'll put it right.
For a product that arrives damaged, faulty, wrong or missing. Ask within 10 days of delivery. See each product's terms on Replacements & returns.
What happens next
- We reply by email. Send 2 or 3 photos or a short video of the problem in that reply.
- Once we approve it, we send you a new one free and arrange to pick up the old one.