Order Help
Answers about paying, delivery, replacements and your order.
How can I pay?
Every payment option for your order is shown at checkout. Payments are handled by Shopify's secure checkout.
Is delivery free?
Yes. Delivery is free on every order, all over India. See Shipping & delivery.
Where is my order?
We email you a tracking link when your order ships. You can also sign in on Track your order to see it.
Can I cancel or change my order?
Yes, until it is dispatched (we dispatch within 2 working days). Use Cancel an order as soon as you can. If you have paid, we refund you in full within 5 to 7 working days. Once it has shipped, it cannot be cancelled, but the replacement terms still apply.
What if my product arrives damaged or faulty?
Most of our products come with a 10-day free replacement if they arrive damaged, faulty, wrong or missing. See Replacements & returns for each product's terms.
Are your products the same as on Amazon?
Yes. It is the same VIFERA range we sell on our Amazon store.
Have a question about a product?
Our quick answers cover using, cleaning and choosing a trimmer.