Refund Policy

Refund Policy

At VIFERA, we want our customers to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our refund policy is designed to help resolve the issue quickly.

Refund Eligibility

You may request a refund within 7 days of receiving your order if:

  • The product is damaged, defective, or not working properly.

  • You received the wrong item.

To qualify for a refund, the product must be returned in its original packaging with all accessories included.

Non-Refundable Situations

Refunds may not be issued in the following cases:

  • The product has been used, damaged, or modified by the customer.

  • The item is returned without original packaging or accessories.

  • The return request is made after the allowed return period.

Return Process

To request a refund, please contact our support team with:

  • Your order number

  • Photos or videos of the issue

  • A brief explanation of the problem

After reviewing your request, our team will guide you through the return process.

Refund Processing

Once the returned product is received and inspected, we will notify you about the approval of your refund. If approved, the refund will be processed to the original payment method within 5–7 business days.

Shipping Costs

Shipping charges are generally non-refundable, unless the return is due to a defective or incorrect product.

Contact Support

If you have any questions regarding refunds, please contact our customer support team through our website.

Thank you for shopping with VIFERA.